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Customer Care On-line™  from The Computer Studio
With the invention of the ATM, banking customers were no longer constrained by ‘Bankers hours’, and could get cash whenever and wherever they need it.
Customer Care On-line performs a similar function, allowing your customers to perform routine business transactions through your website on their schedule, not yours. Even better, they can handle these transactions from any location where they have Internet access -- their office, living room, hotel room, even the local coffee shop with wireless access.
Just as the introduction of the ATM didn’t necessarily detract from personalized service, offering routine customer service through your website doesn’t have to result in less customer interaction or loyalty. Quite to the contrary, it frees your staff to spend more time on important non-routine transactions, where the customer actually appreciates it.
Overview of capabilities
Customer Care On-line adds pages to your website where customers can enter routine service requests 24 hours per day. As they are received, requests are stored in an on-line database, and can be reviewed by your staff through a convenient on-line console accessed through the Internet.
You select the customer service pages that you wish to include on your website, such as:
  • Changes in contact information
  • Adding or changing employees for group benefits policies
  • Adding or changing vehicles
  • Issuing insurance certificates
In addition, you may also include a ‘General request’ page, which simply provides the customer with the ability to enter a request in free form text.
InsuranceWebPortal.com